Damaged?
We’ll help fast
Send a photo + order number.
Support
1–2 business days
Typical response window.
Clarity
No surprises
We keep it simple.
Return eligibility
Return eligibility can depend on product type and condition. If you’re unsure about a specific order, contact us and we’ll help.
Damaged items
If your order arrives damaged, contact us with your order number and a photo of the item + packaging. We’ll respond quickly and help resolve it.
Exceptions
Certain items may not be eligible for return (for example: used items or final sale items). If you have a question, please reach out.
How to request a return
Send us a message with:
- Your order number
- The item(s) in question
- A short description of the issue
- Photos if the item arrived damaged
We’ll guide you through the next steps.