Damaged?
We’ll help fast
Send a photo + order number.
POLICY
Returns
Respectful customer care, handled with clarity.
This page is intentionally general for now. Once live, we’ll match details to your official store policy settings.
Support
1–2 business days
Typical response window.
Clarity
No surprises
We keep it simple.
Return eligibility
Return eligibility can depend on product type and condition. This section will always reflect our current return policy. If you have a question about a specific order, contact us and we'll help.
Tip
Keep packaging until you’re sure everything arrived safely.
Damaged items
If your order arrives damaged, contact us with your order number and a photo of the item + packaging. We’ll respond quickly and help resolve it.
Exceptions
Certain items may not be eligible for return (for example: used items or final sale items). We’ll finalize this once your store policy is set.
How to request a return
Send us a message with:
- Your order number
- The item(s) in question
- A short description of the issue
- Photos if the item arrived damaged
We’ll guide you through the next steps.
Returns and exchanges made clear.
Want the quickest path? Track your order, review Shipping and Returns, or reach our team via Contact.